FAQ
Orders
How do I place an order?
Add the items you want to your cart and check out directly on the website. You'll receive a confirmation email once your order is placed.
Can I change my order after placing it?
Order changes are possible only before the order ships. Contact support as soon as possible with your order number, and we'll do what we can before it's dispatched.
Shipping & Delivery
Where do orders ship from?
Orders are fulfilled and shipped from within the United States. A tracking number is emailed once the shipment is created.
How long does delivery take?
Processing takes 1 to 3 business days, and delivery takes 3 to 7 business days after dispatch.
How much does shipping cost?
Shipping is free on every order within the United States.
Payments
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, Diners Club, JCB, Maestro and Visa Electron.
What currency are prices shown in?
All prices and charges are in US dollars.
Returns & Refunds
What's your return window?
Items can be returned within 30 days of delivery. See our Return and Refund Policy for eligibility details.
How do I start a return?
Contact support with your order number and the reason for the return, and we'll walk you through the next steps.
Customer Support
How can I reach Sevaz?
Email or call us using the details below. Our support hours are 9am - 6pm.
Contact
Business Name: Sevaz
Email: support@sevaz.shop
Telephone: +1 857-219-3007
Business Address: 650 W Main St, Canfield, OH 44406, United States
Customer Service Hours: 9am - 6pm