Frequently Asked Questions
Orders & Delivery
Where does Gadz ship?
Gadz currently ships to addresses within the United States.
How much does standard shipping cost?
Standard shipping is free on all U.S. orders. There is no minimum order value.
When should my order arrive?
Orders are generally processed within 1-2 business days. Estimated transit time is 7-12 business days after shipment, making the total estimated delivery time 8-14 business days. Weekends, holidays, weather, address issues, and carrier delays may extend this estimate.
How do I track my order?
Tracking information is emailed after shipment when available. If tracking has not updated after a few business days, contact Gadz with your order number.
Can products from one order arrive separately?
Yes. Items may be fulfilled separately, arrive on different dates, and have different tracking numbers.
Returns & Payments
What is the return window?
Eligible return requests must be made within 30 days beginning on the delivery date. Items must be unused and include their original parts, accessories, and packaging.
Who pays for return shipping?
Customers pay return shipping for buyer-remorse returns. Gadz covers approved return shipping for verified damaged, defective, or incorrect items.
How long does a refund take?
Gadz processes an approved refund within 10 business days after receiving and inspecting the return. Your bank or payment provider may need up to 15 additional business days to post the credit.
What currency does Gadz use?
Prices are displayed and charged in U.S. dollars (USD), unless checkout clearly states otherwise.
Which payment methods are accepted?
The payment methods currently available to you are displayed during checkout. These may include American Express, Apple Pay, Diners Club, Discover, Google Pay, JCB, Maestro, Mastercard, PayPal, Shop Pay, Union Pay, Visa.
Product Questions
What products does Gadz currently sell?
Our current collection includes EMS muscle-stimulation belts, pads, straps, and related recovery accessories.
How should I use an EMS device?
Follow the instructions included with the product. Avoid placing pads over broken skin, wounds, or irritated areas. Stop if you experience discomfort. This is a fitness accessory and is not intended to diagnose or treat a health condition.
How do I choose the right size?
Compare your measurements and weight with the product-page specifications before ordering.
Can I use the device while traveling?
Most devices are USB-rechargeable and compact enough to pack in a bag. Check the product page for battery and charging details.
How should I care for a device?
Wipe it clean with a soft, dry cloth after use and store it away from direct heat. Do not submerge the unit or gel pads in water.